The Ubiquity of Informal Learning: Beyond the 70/20/10 Model


This post first appeared at Learning Solutions Magazine

So I’ve had a bit of a bugbear for a while and I’m starting to feel that I’m not alone. It’s 70/20/10, the oft-quoted model from which we derive that the majority of learning happens from on the job experience, as opposed to learning from peers or in a formal learning environment. That’s not to say that I think the importance we give to informal learning is wrong, far from it. It is more that I think we’ve got the wrong model at the heart of the movement.

Where’s the research?

I’ve heard plenty of people like Doug Lynch tell us there is no peer-reviewed basis for the model. I’ve searched for peer-reviewed journal literature to corroborate the model but I can’t find any, despite there being much suggestion as to a solid research basis. I’ve had conversations with a number of colleagues in academia who are generally of the same opinion — 70/20/10 is a model based on what “seems” to fit.

Unfortunately, “seems to fit” is a trend that we don’t need any more of in workplace learning. Learning Styles “seemed to fit.” There is plenty of “seems to fit” evidence for 70/20/10, ranging in quality from anecdotal blog posts to studies like the one conducted by the Education Development Center (EDC), often quoted as the basis of most “70%” work. The EDC research is often cited as providing the corroborating evidence for suggesting that 70% of workplace learning is informal in nature, but it makes no reference to the 20% or 10% part of the model. This distinction is made by Lombardo and Eichinger as a part of their “Career Architect” process; a proprietary approach to assessing and developing leadership. Here the waters muddy further as overlapping definitions kick in. What the EDC research might call informal, Lombardo and Eichinger would call “learning from others,” and the definition often changes dependent on who you speak to. It is all rather confusing and is certainly far from a concrete foundation to effect grand change.

Digging into the references a little further, many articles which put forth the 70/20/10 model cite Kevin Dobbs’ article “Simple Moments of Learning” which appeared in Training Magazine, January, 2000. This article only mentions 70% in passing, referencing another project which found this figure: the EDC study. Fortunately, the findings from the EDC study can be found in the book “The Teaching Firm,” which can be read in full online.

The Teaching Firm includes a range of case studies that attempt to verbalize the impact and intensity of Informal Learning in the workplace. While the results tend to show that informal learning does indeed happen, and it does have direct benefits to performance, the authors make no judgement as to the intensity or percentage of total learning which was informal in nature. 70% as a figure isn’t a part of the case study results or conclusions.

At this point I’m reminded of an old adage from a Professor of mine who used to remind me on a regular basis that “not all models are right, but some are useful.” Unfortunately, I’m not convinced that 70/20/10 is actually useful either.

To quote EDC’s informal learning thesis, “informal learning is ubiquitous” (p. 178). In work, as in life, informal learning has always been present. It isn’t a new idea and it certainly isn’t powered by the internet. To generalize on how much of our learning is sourced from informal happenstance is somewhat missing the point in my mind. Measuring how much of your learning is informal sounds a lot like asking for an ROI on your Social Media initiative; nice landing, wrong airport.

Allow me to indulge myself in a story to illustrate my point. My first proper job was working in the bakery department at a large supermarket chain in the U.K. Following a formal induction, I was sent out into the big wide world to learn as I went. One of my earliest pieces of informal learning came in weighing the freshly baked loaves of bread. We had to check that the batch matched the marketed weight. It became apparent that a lot of batches failed the test and when this occurred the whole lot had to go in the trash.

Upon seeing me in action a wise old colleague pulled me to one side and offered me a tip. I was doing it wrong. If the batch was underweight you took your bakers hat off and put it on top of the loaf. That brought up the average weight slightly and allowed you to print out a label to keep the batch. Of course this led to mis-selling and, potentially, a law suit. But it didn’t matter, because it made our jobs easier.

Back to today … what I believe is really important is that we maximize the effectiveness of informal learning and make sure the right habits get taught. And for that we need our good friend, formal learning.

A different model perhaps?

An oft overlooked but potentially more relevant model to illustrate the informal learning concept is that of Ebbinghaus’ Learning Curve.

Herman Ebbinghaus was a pretty remarkable chap, especially for a man working in psychology in the 1800’s. His work on memory forms the basis for much of what we practice today, and his experiments are among a few to have been reliably replicated in scientific circumstances since his first publications. Perhaps Ebbinghaus’ most-cited work in learning circles is the Forgetting Curve. However, for me, perhaps his most interesting work came in the articulation of the Learning Curve; the rate at which a person learns information.

The learning curve as a concept has been built upon at regular intervals since Ebbinghaus. Unlike many models within the field of education, the learning curve has a root in mathematics and, as its name suggests, is measurable. As such it became popular in manufacturing as a means to demonstrate how one could produce efficiencies over time.

To over-simplify things, let me suggest that the shape of the learning curve is dependent on two variables; the Learning Coefficient and the number of repetitions. Your ability to perform an action grows as you double the number of repetitions of that action at the rate specified by your Learning Coefficient. Quite literally, practice makes perfect.

The theory suggests that if you do anything enough you will get better at it. Some of that will be the tips, tricks, and techniques you pick up yourself. Some of this will come through observation of others. Some will be the product of what others tell you. We’re all wired for this informal learning process and you have a natural knack for it which varies from task to task. What formal learning can do for you is to accelerate this process by manipulating the Learning Coefficient and giving you better practice.

For instance, let me suggest you have a Learning Coefficient of 5% for picking up Microsoft Word. You start using Word to write letters for the first time and you use it once a day for 30 days. Let me suggest that your first letter took you 100 units of “effort” to complete. By the end of that first month you would have expended 2,332 units of “effort” writing letters. If you never got any better at it, it would have taken 3,000 units of effort, so your natural 5% learning curve has been of good benefit.

Now let’s say that instead of going it alone you attended a number of training sessions to help you along the way. The intervention had the effect of giving you a better understanding of the core concepts of the application, making your subsequent learning more effective; it doubled your Learning Coefficient to 10%. By the end of the month you would have expended 1,788 units of effort. That’s nearly 25% less effort with this improvement in the effectiveness of your learning.

So what’s my point?

Working out where to put your resources when faced with a model like 70/20/10 seems to be easy; go where the biggest number is, the 70%. I’m suggesting the opposite is true, certainly in the beginning. More learning does occur informally than it does formally, I don’t question that. How effective that learning is, is dependent on three things:

The Learning Coefficient,

How good your people are at learning how to learn, and

How much GOOD practice they get.

Those three points are what workplace formal learning should be about, giving you the ability to do your job more effectively. This gets to the heart of why I’m not a fan of the 70/20/10 model; it devalues this important part of the process.

People will learn on the job whatever your efforts are in enabling informal learning. The quality of that learning and the intensity with which they get good practice will be down to the formal learning which comes first. If you really want to make informal learning fly, I’m suggesting that you need to remember the Learning Curve and get the formal learning right first.

References

Using the Career Architect to Assess and Develop Leadership Competencies: http://bit.ly/nSYMUC

The Teaching Firm: http://bit.ly/ozkfxk

David Cofer, Informal Workplace Learning: http://www.calpro-online.org/ERIC/docs/pab00019.pdf (Text version here.)

Kevin Dobbs, Simple Moments of Learning: http://www.allbusiness.com/services/educational-services/4278331-1.html

David Stamps, Learning Ecologies: http://bit.ly/ouqdOG (requires ATHENS login)

NASA’s Learning Curve Calculator: http://cost.jsc.nasa.gov/learn.html

Jay Cross on Informal Learning: http://www.informl.com/where-did-the-80-come-from/

Conference paper on Informal Learning: http://bit.ly/oC34Cm

The cost of Informal vs Formal Learning: http://www.knowledgejump.com/learning/cost.html

  1. #1 by Clive Shepherd at October 26th, 2011

    The 70:20:10 idea is helpful in one respect only – it emphasises to those that believe that l&d starts and ends with formal courses that actually experiential and social learning are relatively much more powerful when you look back over a whole working career. But of course it’s only a rough estimate and could be hopelessly inaccurate.

    Most importantly, in no way can it be used as a prescription, i.e. as a basis for a learning strategy. As I make quite clear in my book The New Learning Architect, every situation is different. Depending on the organisational requirement and the nature of the target population, different architectures are required. In some cases the emphasis may be very heavily formal, in others experiential.

    I also feel the model misses some major categories of learning, in particular on-demand learning/performance support, as well as many forms of non-formal learning, including on-job instruction.

    As Donald Clark has reminded us before, beware of any model that relies on numbers rounded to the nearest 10 – real-life is never so neat and tidy.

  2. #2 by MIchael Starenko at October 27th, 2011

    Excellent post, one that would be even stronger had it critiqued the related and possibly more popular “Learning Retention Pyramid” (see, for example, http://www.lifewisdominstitute.org/learningpyramid.html).

  3. #3 by Saul Carliner at November 5th, 2011

    Ben, Thanks for the article. Supports points made in my upcoming book on informal learning from ASTD Press, which suggests when informal learning will work–and when it won’t. The situation is more nuanced than often presente.

    The book also suggests that a more viable approach like that which Clive suggested in his comment–leveraging existing resources in the workplace to support performance and, when needed, promote learning. (In fact, an analysis of many of the means of informal learning suggests that they’re not as informal as they appear on first glance–though they’re also not all that formal, either.)

    In addition, the book explains why the Kirkpatrick model is inappropriate for evaluating informal learning, but other existing frameworks are.

    And that brings me to the inadequacy of the 70-20-10 rule mentioned in your post: the book synthesizes research from various sources–as well as practical realities of the costs of designing and developing learning materials–to suggest why different proportions of expenditures might be more realistic.

    Glad to read someone who’s sharing similar thoughts to me.

  4. #4 by Tom Gram at December 12th, 2011

    I think 70-20-10 is more rule of thumb than scientifically “provable” breakdown of how good learning occurs. My bugaboo with it is that in the definitions i’ve seen “experience” is so generalized as to be almost unusable. Everyday experience is not enough. Experience must be imbued with the effective practice you mention. See my post “Everyday experience is not enough” for some research that supports that notion. http://performancexdesign.wordpress.com/2011/12/09/everyday-experience-is-not-enough/

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